The following is a true story about the power of voice in the workplace. Several years ago there was a customer service call center whose business results were dropping.  Few customers were calling.   Of those who did call, few purchased any products.  Customer complaints were coming in at record rates.  Calls were taking more time […]

Many people are using 20th century strategies when looking for a job, despite the fact that they’re using 21st century tools to conduct it.  Their strategies need updating. Looking for a job is hard under any circumstances, but today it’s become really challenging.  It’s true that the number of jobs available is limited, but I […]

If you’re like most people, you have two main thoughts about resumes: 1) they don’t predict how well you’ll do on a job; and 2) you detest writing them.  If you share these sentiments, join the club.  I’ve worked with hundreds of candidates, and most agree resumes are unreliable, out-of-date, and agony to write. If […]